Refund policy

Return, Replacement & Refund Policy

At craftsculture, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or arrive in perfect condition. That’s why we’ve created a straightforward return, replacement, and refund policy to ensure a hassle-free shopping experience.

Please review our policy below for details on how to request a return, replacement, or refund.

1. Return Policy

We accept returns under the following conditions:

  • Timeframe: We must be notified about the return within 7 days of delivery. Items must be shipped back within 7-10 days of delivery.
  • Condition: Items must be in their original condition, unused, and in their original packaging (if applicable).
  • Mandatory Video: Parcel opening video is compulsory. To process any claims or issues, a video of you opening the parcel is mandatory. Without this video, we will be unable to process any claims.
  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect.

To initiate a return, please contact our customer service team by Whatsapp on +91 8460916053 with your order number and details about the product you wish to return.

2. Replacement Policy

If your item arrives damaged, defective, or incorrect, we’re happy to replace it at no additional cost.

  • You must report the issue within 24 hours of delivery by Whatsapp on +91 8460916053.
  • Required Details:
    • Your order number.
    • A brief description of the issue.
    • Parcel opening video: (Mandatory to process claims).
    • Photos of the damaged or incorrect item.
  • Timeline: Replacement will be shipped within 24 hours of approving the request. It shall be delivered to you within 2-10 days depending on your location.

3. Refund Policy

Refunds are available under the following conditions:

  • If you return an item in accordance with our Return Policy, a refund will be processed once we receive and inspect the returned product.
  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Refund will be processed within 24 hours of approving your complaint. Please allow 5-7 business days for the refund to appear in your account after processing.
  • If your item is damaged/defective and you do not wish for a replacement, you may request a full refund.

4. Return Shipping Information

  • Cost: Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
  • Self-Ship: All returns must be shipped by the customer to our warehouse address. Please note that we do not offer reverse pickup services.
  • Recommendation: We recommend using a trackable shipping service to ensure your return is delivered to us.

Our return address is:
craftsculture.shop
12, Krishna Shopping, Nr. Samarpan Hospital, Yogichowk, Surat - 395010
Contact No - 8460916053

5. How to Start a Return or Replacement Request

  1. Whatsapp us at +91 8460916053 with your order number, product details, and reason for return.
  2. Attach the parcel opening video and relevant photos.
  3. Our customer service team will review your request and provide instructions for the next steps.

7. Questions or Concerns?

If you have any questions about our return, replacement, or refund policy, feel free to Call us at +91 8460916053 . Our friendly customer service team is here to assist you!

Thank you for shopping with craftsculture.